Frequently Asked Questions
Q. Where do I find a Student I.D#:
A. Click the Contact Us tab on the left side of your screen.
A. Contact the Food Service Office at:
520-625-3502 Ext.1023 or 1167
Q. What information do I need to provide to purchase online?
A. You will need to provide the following information to purchase online:
Q. Why do I need to enter an email address?
A. Your email address serves multiple purposes. First, after each completed web store purchase, a confirmation email is sent to the email address you provide. Therefore you should provide a valid email address. Second, the email address you provide is used as your account login. With this login you may view previous purchases, edit your account information, and receive a password reminder. To easily view your purchase history, you should use the same email address for all purchases on this web store.
Q. What is my password?
A. You create a password of your own choosing. During your first online purchase, you will be prompted for your email address and a password you create. This password is not issued by the school. If you are a Returning Customer and you have forgotten your password, select Password Reminder from the menu on the left. If your email address is on file, your password will be emailed to you.
Q. How do I change my web store password?
A. Select My Account on the home page of the web store. Enter your email address and current password at the prompt provided. Select Account Settings. (A new page will open). Enter the password of your choosing in the “New Password” box. Re-enter your NEWLY CREATED password in the “Verify Password” box. Click the ‘arrow’ to submit changes. Your password has been changed and you will now be able to use your new password to make purchases on the web store.
Q. I have changed my email address. How do I change it on the web store?
A. Select My Account from the menu at left. Login with your "old" email address and password on file. From the next screen you may edit your email address and/or password.
Q. How do I pay for multiple students or multiple items?
A. After each item you choose to purchase, select the Buy Now button to add the item to your Shopping Cart. From the Shopping Cart screen you may select Continue Shopping to add items for the same student or another student. If you modify the quantity of an item in your Shopping Cart you must also Update Totals. When you are ready to check out, select Go to Checkout.
Q. How do I know the payment was accepted?
A. During checkout, you are required to provide an email address. At anytime after you complete your purchase, you may select My Account from the menu at left and login using that email address. There you can check your purchase history. Also during checkout, when the charge is authorized, a confirmation email is sent immediately to that email address. If you do not receive the confirmation email, it may have been filtered. But your order will immediately be entered in your purchase history under My Account.
Q. Does the system store my credit card number?
A. No, for security reasons the system does not store your credit card number, type, or expiration date. You must enter this information each time you use the system.
Q. How do I reprint my receipt?
A. Choose My Account from the menu on the left. You will be prompted to enter your email address and password to access past receipts. Choose View Past Orders. Then open the correct order and print.
Q. When will my items be shipped?
A. We do not ship any items. Please bring the receipt to the school for pickup.